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Your satisfaction matters. Here's everything you need to know about returning items and getting refunds on Shopville.
Shopville is a marketplace connecting you with independent sellers. While we provide a platform-wide framework for returns and refunds, each seller may have additional policies specific to their products. You can find seller-specific return information on every product page.
Since each seller manages their own inventory and fulfillment, returns are processed by the seller who shipped your item — not by Shopville directly. However, our support team is always available to mediate if needed.
Most items purchased on Shopville can be returned within the seller's specified return window. The standard return window is 7 days from delivery, unless the seller has specified otherwise on the product page.
To be eligible for a return, the item must be:
Due to the nature of our marketplace — which specialises in handmade, custom, and artisan products — certain items cannot be returned:
Please note that handmade and vintage items may have minor variations in colour, texture, and dimensions. These natural variations are a hallmark of artisanal craftsmanship and are not considered defects. We encourage you to read product descriptions carefully before purchasing.
Go to your Order History, select the order, and click "Request Return" on the eligible item. Provide a reason and optionally upload photos.
The seller reviews your return request and either approves it or reaches out with questions. You'll receive email updates at each stage.
Once approved, pack the item securely in its original packaging and ship it back to the seller. You'll receive the return shipping address in the approval email.
Once the seller receives and inspects the return, your refund is initiated. It will be credited to your original payment method within 5–7 business days.
Refunds are processed as follows:
Refunds are credited to your original payment method (UPI, card, net banking, or wallet). Please allow up to 7 business days for the refund to reflect in your account after the seller confirms the return.
If you receive an item that is damaged, defective, or significantly different from what was described:
We take quality seriously. Damaged item claims are prioritised and typically resolved within 3–5 business days with either a full refund or replacement (subject to availability).
Individual sellers on Shopville may have their own return and refund policies that complement or modify the platform-wide policy. These may include:
Always check the "Shipping & Returns" section on the product page before purchasing. The seller's specific policy, combined with our platform policy, determines your return rights for that item.
If you and the seller cannot agree on a return or refund, Shopville's support team will step in to mediate. We review the evidence from both sides and make a fair decision within 5 business days.
Our goal is always to find a resolution that is fair to both the buyer and the maker. You can reach our mediation team through the Contact Us page.
Our support team is here to guide you through the process.