Privacy Policy

Shopville ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy applies to all information collected through our website, mobile applications, and any related services, sales, marketing, or events (collectively, the "Platform").

Because Shopville operates as a multi-shop marketplace, some information is handled at the platform level while certain order details are shared with the individual shop responsible for fulfillment.

Information We Collect

We collect information that you provide directly to us, including:

• Account information — name, email address, phone number, and password when you create an account
• Profile details — profile picture, preferences, and communication settings
• Order information — shipping address, billing address, order history, and payment references
• Communications — messages you send to shops or our support team
• Reviews and feedback — product reviews, ratings, and shop feedback

Automatically Collected Information

When you use Shopville, we may automatically collect:

• Device information (browser type, operating system, device model)
• Log data (IP address, access times, pages viewed, referring URLs)
• Location information (approximate location based on IP address)
• Usage patterns (browsing behaviour, search queries, feature interactions)

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including shipping and payment
• Create and maintain your account
• Provide customer support and respond to your enquiries
• Send order updates, shipping notifications, and transactional emails
• Improve and personalise your experience on the platform
• Prevent fraud, abuse, and security threats
• Comply with legal obligations and enforce our terms
• Send promotional communications (with your consent, which you can withdraw at any time)

Information Sharing

We do not sell your personal information. We may share your information with:

• Shops — your name, shipping address, and order details are shared with shops to fulfill your orders
• Payment processors — Razorpay processes your payments securely; we never store your card details
• Logistics partners — shipping providers receive delivery addresses to complete shipments
• Service providers — cloud hosting, analytics, and communication tools that help us operate the platform
• Legal authorities — when required by law, legal process, or to protect rights and safety

Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Keep you signed in and remember your preferences
• Understand how you use our platform and which features are most popular
• Measure the performance of our marketing campaigns
• Improve the overall user experience

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of some platform features.

Data Security

We implement industry-standard security measures to protect your information, including:

• SSL/TLS encryption for all data in transit
• PCI-DSS compliant payment processing through Razorpay
• Regular security audits and vulnerability assessments
• Access controls and authentication for internal systems
• Secure data storage with encryption at rest

While we take every reasonable precaution, no system is completely secure. We encourage you to use strong passwords and protect your account credentials.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request account deletion at any time by contacting our support team.

Your Rights & Choices

You have the right to:

• Access — request a copy of the personal information we hold about you
• Correction — update or correct inaccurate information in your account settings
• Deletion — request deletion of your account and associated data
• Opt-out — unsubscribe from promotional emails at any time
• Data portability — request your data in a structured, commonly used format

To exercise any of these rights, please contact us at privacy@shopville.in or through our Contact page.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The latest version will always be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us:

• Email: privacy@shopville.in
• Support: Contact form
• Address: Shopville Inc., Bangalore, India