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We want every order to feel trustworthy, secure, and clear. Here is how Shopville handles cancellations, returns, and support-led resolutions to support both buyers and independent creators.
To support our small independent artisan shops with stable cash flows, standard return and exchange windows are disabled for the initial launch phase. However, you are always fully covered. If your order arrives damaged, defective, or incorrect, our dedicated support team will coordinate a complete resolution, including refunds or replacements, to make it right.
We understand that plans can change. You can cancel any order free of charge before it is dispatched, subject to the following guidelines:
Because many items on Shopville are handcrafted, region-specific, or made in small batches, standard change-of-mind returns or size/color exchanges are not offered. However, customer happiness and reliability are our highest priorities:
If something is not right with your order, please do not worry. Simply follow our quick 3-step resolution process:
Reach out to us via our Contact Us page or email support@shopville.com. Provide your Order ID and describe the issue briefly.
Our support coordinator will reply requesting a photo or a brief video of the damaged/incorrect item. This helps us verify the issue and coordinate with the artisan shop for feedback.
Once verified, we will coordinate the appropriate next step with the shop, which may include a refund, replacement, or another support-led resolution.
Shopville's core mission is to create a trusted and transparent bridge between buyers and creators. If any misunderstanding occurs between you and a shop, our platform administrators act as impartial mediators to verify transaction logs and courier details, ensuring you are never left out of pocket for defective items.
Our buyer protection team is here for you 7 days a week.