Frequently Asked Questions

Shopville is a curated multi-seller marketplace where independent makers, artisans, and emerging studios sell their handcrafted and vintage products directly to you. Each maker manages their own inventory and fulfillment, while we provide a trusted platform and customer support at every step.

Browse our collections, add items to your cart, and proceed to checkout. You can pay securely using UPI, cards, net banking, or wallets through our Razorpay-powered payment gateway. You'll receive an order confirmation email immediately after purchase.

Orders can typically be cancelled within 24 hours of placement, as long as the maker hasn't started the fulfillment process. Visit your Order History in your account dashboard and look for the cancellation option, or contact the seller directly.

Once your order is shipped, you'll receive a tracking number via email. You can also view real-time tracking updates in your Order History under your account profile.

If the seller hasn't started processing, you may be able to modify your order. Please contact the seller directly through the order page as soon as possible. Custom or personalised items generally cannot be modified.

Shipping times vary by maker and your location. Most makers ship within 2–5 business days. Estimated delivery timelines are shown on each product page and at checkout. Handmade or made-to-order items may take longer.

Delivery charges are calculated per seller, not as a single flat fee. If your cart contains items from multiple sellers, each seller's shipping is calculated independently. Many sellers offer free delivery above a certain order value — you'll see this at checkout.

Since each seller fulfills their own orders, items from different sellers ship separately. You'll receive individual tracking for each seller's shipment. This ensures faster dispatch and better handling of your items.

Most sellers deliver across India. Some remote areas may incur a small additional delivery surcharge, which will be clearly shown at checkout before you pay. If a seller cannot deliver to your pincode, you'll be notified.

Shopville has a platform-wide return window, but individual sellers may have specific policies. You can find the return policy on each product page under the 'Shipping & Returns' section. Custom-made, personalised, and perishable items are generally non-returnable.

Go to your Order History, select the order, and click 'Request Return' on eligible items. You'll need to provide a reason and optionally upload photos. The seller will review and respond within 2–3 business days.

Once the return is approved and the item is received back by the seller, refunds are processed within 5–7 business days. The refund will be credited to your original payment method.

If you receive a damaged or defective item, please raise a return request within 48 hours of delivery with photos. We take quality seriously and will work with the seller to resolve the issue promptly — either through replacement or full refund.

You can find a 'Contact' link on every product page and on the seller's profile page. We encourage direct communication with sellers for product-specific questions about materials, sizing, customisation, and care.

Every seller goes through a curation process before being listed on Shopville. We review product quality, brand story, and commitment to craftsmanship. This ensures our marketplace maintains the standard of uniqueness and quality our customers expect.

We'd love to have you! Visit our seller registration page to apply. Once approved, you'll get access to your own dashboard to manage products, orders, pricing, and shipping policies. Shopville charges a transparent marketplace commission with no hidden fees.

We accept UPI, credit/debit cards (Visa, MasterCard, RuPay), net banking, and popular wallets through Razorpay — India's most trusted payment gateway. All transactions are encrypted and PCI-DSS compliant.

Absolutely. We never store your card details. All payments are processed through Razorpay's secure, PCI-DSS Level 1 compliant infrastructure. Your financial information is encrypted end-to-end.

This usually happens due to a temporary network issue. Please wait 15–30 minutes — if the payment was successful, you'll receive a confirmation email. If not, the amount will be automatically refunded within 5–7 business days. Contact support if the issue persists.