Loading frequently asked questions...
Your cart is empty.
When you add products from shops you love, they'll appear here with a clear order summary before checkout.
Shopville works a little differently from a typical catalogue site. This FAQ explains the basics clearly.
Shopville is a curated multi-shop marketplace built for independent creators, thoughtful small brands, and quality-led shops across India. Each shop manages their own catalogue, stock, dispatch timelines, and shop policies, while Shopville provides the shared storefront, secure checkout, order coordination, and customer support layer.
That means you get the variety and personality of buying directly from shops, with the added clarity of a single browsing and checkout experience.
Yes. You can add products from multiple shops into a single cart and complete one secure checkout. Shopville then splits the order behind the scenes by shop so each shop can prepare and ship its own items accurately.
Because Shopville is a true marketplace, shops usually ship from different locations and on different timelines. Items from one shop may arrive together, while items from other shops may arrive separately.
We surface this clearly during checkout so there are no surprises about split deliveries or per-shop shipping charges.
If the shop has not started processing the order yet, cancellation or edits may still be possible. Custom, made-to-order, or personalised products usually move into production quickly, so change windows are often short.
The best next step is to review the order in your account and contact support promptly if you need help. For platform-level guidance, see our Cancellation & Returns page.
We are building Shopville as a quality-first marketplace, not an open catalogue. We look for originality, thoughtful product presentation, reliable fulfilment intent, and a fit with the standards we want buyers to associate with the platform.
Since Shopville is still a growing platform, our curation is intentionally hands-on. That helps us protect the catalogue from becoming noisy, repetitive, or dominated by low-quality mass-market listings.
Shops are expected to describe products honestly, use representative imagery, disclose key materials or production details, and state realistic dispatch timelines. We also maintain marketplace policies around originality, prohibited goods, listing quality, and trust.
Shops remain responsible for their inventory, product quality, packaging, and dispatch. Shopville provides the platform infrastructure, payment flow, customer communication layer, and support escalation process.
In practice, that means we do not replace the shop’s operational responsibility, but we do help customers resolve issues when something goes wrong.
Shipping is calculated per shop rather than as a single platform-wide flat fee. This is the fairest way to reflect real fulfilment, because each shop may ship from a different origin with different package sizes, delivery commitments, or free-shipping thresholds.
Checkout shows a clear breakdown so you can understand exactly what each shop is charging. When a shop offers a free-delivery threshold, it is checked against that shop's order total only, not the full marketplace cart.
Delivery timing depends on two stages: the shop’s processing time and the courier transit time. Ready-to-ship products tend to move quickly, while made-to-order or personalised items may need additional preparation time before dispatch.
The most relevant estimate is always the one shown on the product page and at checkout for that shop’s items.
Once a shop marks an order as shipped, tracking details appear in your order history and are usually also shared through your order notifications. If your checkout includes multiple shops, you may see multiple tracking updates.
You can review your active orders anytime from your order history.
Delays can happen because of courier slowdowns, weather, remote-area routing, festival demand, or shop-side production issues. When a delay is significant, the shop is expected to communicate clearly and update the buyer.
If you are not getting the clarity you need, our support team can help review the order status and next steps.
During our current launch phase, Shopville does not offer standard buyer return or exchange request flows. Buyers can cancel only before an item reaches ready to ship.
If something arrives damaged, defective, or incorrect, our support team will guide the resolution. We explain the full process on the Cancellation & Returns page.
Please report the issue as soon as possible and include photos of the product, packaging, and shipping label if relevant. This helps us and the shop assess whether the right outcome is a replacement, refund, partial adjustment, or return.
Refund timing depends on the issue type and payment provider. Once a refund is approved and processed, the funds usually return to the original payment method within the normal banking cycle.
We always prefer to keep customers informed about the stage of the resolution rather than leaving the status unclear.
Yes. Payments are processed through secure payment infrastructure, and Shopville does not rely on shops to collect card details directly from buyers. That is a core part of how we build trust in a marketplace setting.
Buyers can pay in one place while shops receive only the information needed to fulfil the order, not your full payment credentials.
Sometimes a payment can be authorised while the final order confirmation is still being reconciled. Please wait a short while and check your orders page and inbox first.
If the order still does not appear, contact us with the payment reference, approximate amount, and the email or phone number used during checkout so we can investigate.
Shops receive the information necessary to fulfil and support the order, such as the buyer’s name, delivery address, ordered items, and relevant order notes. They should not need access to your full payment details to do their job.
For more detail about account data, please review the Privacy Policy.
If your question is about a live order, the fastest path is to share the order reference and a short summary of the issue. If you are exploring the marketplace more broadly, our policy and contact pages will point you in the right direction.