Shipping
Shipping promises shape buyer trust just as much as product photos do. This guide explains how Shopville presents dispatch expectations and shop-level shipping behavior.
Dispatch times and delivery promises
- Shipping is charged per shop group, not once for the full cart and not separately for every line item.
- Checkout uses conservative shop-level delivery promises so buyers see practical timing rather than the most optimistic case.
- Digital products do not carry physical shipping charges or delivery ETAs.
What influences shipping behavior
- Base delivery fee and free shipping threshold
- Dispatch window and delivery window
- Ships-from location and any remote-area surcharge logic
- Product-specific surcharges, production time, or delivery overrides where configured
Tracking and communication
- Dispatch within the stated window or communicate the change clearly before buyer trust erodes.
- Share tracking promptly where available and make sure the promise still matches the actual handoff state.
- Package fragile, premium, or gift-led products with the same care the listing presentation suggests.
Practical fulfilment examples
Two items from one shop
If one shop has two items in a cart, shipping is charged at shop-group level, not once per line item.
Made-to-order item
A made-to-order item should not promise ready-stock speed. The listed dispatch window should reflect actual production work.
Mixed-readiness order
A shop order containing both ready-stock and made-to-order items should show a conservative grouped delivery promise.
Next, understand payouts and after-sales
Once your shipping promise is clear, the next two shop questions are usually payout timing and what happens when an order needs resolution.